Frequently asked questions
Delivery Time
We are shipping coconut charcoal briquettes from the port of Semarang (Tanjung Emas, ID SRG) or Surabaya (Tanjung Perak, ID SUB), Indonesia. Tracking containers from the charcoal factory to port takes 12-18 hours. By car, it takes only 3 hours, but the truck drives slower. Departure time to destination is every Friday, Saturday and Thursday, CY Closing is Monday, Wednesday and Friday accordingly.
Estimated transit time of container from Semarang (ID SRG) to ports:
We sell our coconut charcoal briquettes on a FOB or CIF basis, we are happy to help you to recommend a good shipping line. Transshipment of containers is usually done via Singapore or Port Klang, Malaysia.
Coconut charcoal production time is 7 days to fill in 20” feet container.
Payment terms
All payments should be made via TT (Telegraph transfer) bank transfer to our company account in Indonesia. We do not accept L/C for the volume of fewer than 10 containers of coconut charcoal. Western Union, Bitcoin, and others not bankable payments are not accepted. Payment should be done in USD, free from issued bank charges.
Payment terms are 50% down payment. After receiving this payment we start production of coconut charcoal briquettes, printing inner boxes. To load 1×20” feet container we need 3 working days. After the production process is done we are packing charcoal cubes into inner boxes and then to master boxes. Labeling boxes according to your requirements. Staffing container with coconut charcoal briquettes boxes takes 2-3 hours.
After container with coconut charcoal is shipped we prepare shipping documents: Bill of Lading, Certificate of origin, invoice, packing list. It takes 3-5 days to prepare all the documents. Right after that, we send you a photocopy of B/L and COO. Now is your turn to transfer us the rest 50% of payment. After we receive payment we send you original documents via DHL or just a telex release.
Quality control
We pay a lot of attention to produce coconut charcoal briquettes according to your specifications. Every production batch is tested separately. To test coconut charcoal cubes we use laboratory if the University of Gajah Mada, Semarang. It is an independent laboratory that tests our products on ash content, moisture, volatile matter, and other important parameters.
We are happy to see your staff in our charcoal briquettes factory in Indonesia. You can come at any time to monitor the production process and stuffing of the container. Please come to our factory to check the quality or you hire an independent surveyor who will do it for you.
OEM or production under your brand ?
Yes, we do OEM production and produce coconut charcoal under your brand & design. All our charcoal is produced under our customer's brands. Send us your design of packing and we will print it for you.
We do not do the design ourselves. Our main focus and specialization are to produce coconut charcoal briquettes for hookah and shisha. We are not designers, we are the manufacturer. Our primary focus is to make good coconut charcoal for wholesale and bulk buyers with specific parameters.
Size of 1 kg coconut charcoal briquettes pack is 4 pcs x 3 pcs x 6 pcs. Each piece is 25 mm long. The total size of the 1 kg package is 100 mm x 75 mm x 150 mm. Design your package accordingly with these sizes.
Please pay your attention, that our price includes printing the inner box with standard design on 230 gr carton paper in full color. If you need a different paper or laminating, emboss – contact us to recalculate the cost of printing.
How to order?
To order bulk coconut charcoal briquettes for hookah & shisha – choose charcoal specification. We produce coconut charcoal briquettes in Super Premium, Premium, and Economy types. The main difference between these types is in Ash content, moisture, volatile matter, and drop test. Besides, we can produce coconut charcoal according to your specifications.
Then contact us via to [email protected]
We will confirm charcoal production dates, availability and issue your invoice. You are welcome to visit our charcoal factory to see and test coconut charcoal briquettes by yourself.
Production of coconut charcoal briquettes takes 7 days to fill in a 20ft container. Please confirm the schedule first, as we are serving other clients too.
Can I visit your factory?
Yes, please come and visit our coconut charcoal factory in Magelang, Indonesia. Let us know the date and time of your arrival and we will pick up you at the airport in Semarang or Jogjakarta. We send you our car to bring you and show you our production process. It takes about 2 hours drive from the airport to our charcoal factory. We can also help to arrange your accommodation in Magelang.
Most of our first-time wholesale buyers come and visit our factory for the first time buy. You need to see the production process, our staff, packing and stuffing of container.
Guarantee
We are doing our best to produce coconut charcoal briquettes based on your specification and request. We also know that sometimes things go wrong – we are ready to handle it. If our coconut charcoal briquettes specification occurs different from what we promise – we will change or refund it. If you make money on our charcoal – we will make money too. We care about our customers.
Please contact us via email: [email protected] or +62 815 7135 977 97 (WhatsApp) to if you have any complaint about the quality of our coconut charcoal briquettes. We are responsible and care about our product.
We are shipping coconut charcoal briquettes from the port of Semarang (Tanjung Emas, ID SRG) or Surabaya (Tanjung Perak, ID SUB), Indonesia. Tracking containers from the charcoal factory to port takes 12-18 hours. By car, it takes only 3 hours, but the truck drives slower. Departure time to destination is every Friday, Saturday and Thursday, CY Closing is Monday, Wednesday and Friday accordingly.
Estimated transit time of container from Semarang (ID SRG) to ports:
- Port Klang (MYPKG) 3-5 days
- Jeddah (SAJED) 22-32 days
- Port Said (EGPSD/E) 19-23 days
- Barcelona (ESBCN) 25-30 days
- Rotterdam (NLRTM) 25-30 days
- Hamburg (Deham) 24-29 days
- Antwerpen (BEANER) 25-30 days
- Gdynia (PLGDY) 40-45 days
- St. Petersburg (RULED) 40-45 days
- Novorossiysk (RUNVS) 30-45 days
- Los Angeles (USLAX) 30-36 days
- New York (USNYC) 34-41 days
- Melbourne (AUMEB) 18-25 days
We sell our coconut charcoal briquettes on a FOB or CIF basis, we are happy to help you to recommend a good shipping line. Transshipment of containers is usually done via Singapore or Port Klang, Malaysia.
Coconut charcoal production time is 7 days to fill in 20” feet container.
Payment terms
All payments should be made via TT (Telegraph transfer) bank transfer to our company account in Indonesia. We do not accept L/C for the volume of fewer than 10 containers of coconut charcoal. Western Union, Bitcoin, and others not bankable payments are not accepted. Payment should be done in USD, free from issued bank charges.
Payment terms are 50% down payment. After receiving this payment we start production of coconut charcoal briquettes, printing inner boxes. To load 1×20” feet container we need 3 working days. After the production process is done we are packing charcoal cubes into inner boxes and then to master boxes. Labeling boxes according to your requirements. Staffing container with coconut charcoal briquettes boxes takes 2-3 hours.
After container with coconut charcoal is shipped we prepare shipping documents: Bill of Lading, Certificate of origin, invoice, packing list. It takes 3-5 days to prepare all the documents. Right after that, we send you a photocopy of B/L and COO. Now is your turn to transfer us the rest 50% of payment. After we receive payment we send you original documents via DHL or just a telex release.
Quality control
We pay a lot of attention to produce coconut charcoal briquettes according to your specifications. Every production batch is tested separately. To test coconut charcoal cubes we use laboratory if the University of Gajah Mada, Semarang. It is an independent laboratory that tests our products on ash content, moisture, volatile matter, and other important parameters.
We are happy to see your staff in our charcoal briquettes factory in Indonesia. You can come at any time to monitor the production process and stuffing of the container. Please come to our factory to check the quality or you hire an independent surveyor who will do it for you.
OEM or production under your brand ?
Yes, we do OEM production and produce coconut charcoal under your brand & design. All our charcoal is produced under our customer's brands. Send us your design of packing and we will print it for you.
We do not do the design ourselves. Our main focus and specialization are to produce coconut charcoal briquettes for hookah and shisha. We are not designers, we are the manufacturer. Our primary focus is to make good coconut charcoal for wholesale and bulk buyers with specific parameters.
Size of 1 kg coconut charcoal briquettes pack is 4 pcs x 3 pcs x 6 pcs. Each piece is 25 mm long. The total size of the 1 kg package is 100 mm x 75 mm x 150 mm. Design your package accordingly with these sizes.
Please pay your attention, that our price includes printing the inner box with standard design on 230 gr carton paper in full color. If you need a different paper or laminating, emboss – contact us to recalculate the cost of printing.
How to order?
To order bulk coconut charcoal briquettes for hookah & shisha – choose charcoal specification. We produce coconut charcoal briquettes in Super Premium, Premium, and Economy types. The main difference between these types is in Ash content, moisture, volatile matter, and drop test. Besides, we can produce coconut charcoal according to your specifications.
Then contact us via to [email protected]
We will confirm charcoal production dates, availability and issue your invoice. You are welcome to visit our charcoal factory to see and test coconut charcoal briquettes by yourself.
Production of coconut charcoal briquettes takes 7 days to fill in a 20ft container. Please confirm the schedule first, as we are serving other clients too.
Can I visit your factory?
Yes, please come and visit our coconut charcoal factory in Magelang, Indonesia. Let us know the date and time of your arrival and we will pick up you at the airport in Semarang or Jogjakarta. We send you our car to bring you and show you our production process. It takes about 2 hours drive from the airport to our charcoal factory. We can also help to arrange your accommodation in Magelang.
Most of our first-time wholesale buyers come and visit our factory for the first time buy. You need to see the production process, our staff, packing and stuffing of container.
Guarantee
We are doing our best to produce coconut charcoal briquettes based on your specification and request. We also know that sometimes things go wrong – we are ready to handle it. If our coconut charcoal briquettes specification occurs different from what we promise – we will change or refund it. If you make money on our charcoal – we will make money too. We care about our customers.
Please contact us via email: [email protected] or +62 815 7135 977 97 (WhatsApp) to if you have any complaint about the quality of our coconut charcoal briquettes. We are responsible and care about our product.